Online Learning Institute – Terms And Conditions

Trading Name: Online Learning Institute

Legal Entity: Online Learning Institute Limited

Last Updated: 23/12/2025

1. Introduction

These Terms and Conditions (“Terms”) govern access to and use of courses, services, digital content, and learning platforms provided by Online Learning Institute (“OLI”, “we”, “us”, “our”).

By purchasing, enrolling in, accessing, or using any OLI course, service, or learning management system (“LMS”), you agree to be bound by these Terms. If you do not agree, you must not proceed with enrolment or access.

2. Updates to these terms

OLI may update or amend these Terms from time to time. The most current version will apply from the date it is published on our website or LMS. Continued access to or use of OLI services constitutes acceptance of the updated Terms.

3. Nature of services

OLI provides online, primarily self-paced education and training programs. While learning support or guidance may be available, users are responsible for managing their own progress, engagement, and time commitment.

Course outcomes depend on individual effort and participation. OLI does not guarantee course completion, academic success, employment outcomes, professional recognition, or career advancement.

4. Definitions

Cooling-Off Period: The 7-day period commencing on the Enrolment Start Date.

Course Fees: The total fees payable for a course, inclusive of GST where applicable.

Enrolment Start Date: The date LMS access details are issued by email.

LMS: OLI’s online learning management system.

User: Any individual or entity accessing or using OLI services, including enrolled participants.

5. Eligibility and enrolment

5.1 Courses are generally available regardless of residency or visa status unless otherwise stated.

5.2 Users under 18 years of age must have parent or legal guardian consent. The parent/guardian accepts these Terms and is responsible for all Course Fees.

5.3 Users must disclose any condition or circumstance that may reasonably affect their ability to engage with or complete a course.

5.4 OLI may request reasonable identification or verification information prior to confirming enrolment.

5.5 OLI reserves the right to refuse, suspend, or cancel access where false or misleading information is provided, payment obligations are not met, or these Terms are breached.

6. Technology and access requirements

6.1 Users must have adequate English comprehension and basic computer skills.

6.2 Users are responsible for maintaining access to: a computer or laptop; reliable internet connection; word processing and spreadsheet software; and PDF reader software.

6.3 Loss of access to required technology after enrolment does not entitle the user to a refund outside the Cooling-Off Period.

7. Commencement of access

7.1 Enrolment is confirmed once required information and payment arrangements are completed.

7.2 LMS access details are typically issued within one business day of confirmation.

7.3 The Enrolment Start Date is the date the LMS access email is sent.

8. Third-party authorisation

Users may authorise a third party to receive enrolment-related information, excluding sensitive personal information unless expressly authorised. This authorisation may be withdrawn in writing at any time.

9. Memberships, bonuses, and promotions

9.1 Any included membership, bonus, or promotional offer is valid for up to 12 months from course completion unless otherwise stated.

9.2 Where an offer is unavailable at the time eligibility is met, OLI may provide a reasonable alternative at its discretion.

10. Cancellations, cooling-off period, and refunds

10.1 Cooling-Off Period Users may cancel their enrolment within 7 calendar days of the Enrolment Start Date. The Cooling-Off Period applies regardless of whether the user accesses the LMS, logs in, views course content, downloads materials, or commences study. Whether or not the user accesses or uses the LMS does not pause, reset, extend, delay, or otherwise affect the Cooling-Off Period.

10.2 Administrative Fee Approved refunds during the Cooling-Off Period are subject to a non-refundable NZD $50 administrative fee covering enrolment setup, LMS access, and processing costs.

10.3 Refund Outcomes

• Cancellation before LMS access is issued: 100% refund.
• Cancellation within Cooling-Off Period: refund minus NZD $50 administrative fee.
• Cancellation after Cooling-Off Period: no refund unless exceptional circumstances apply.

10.4 Exceptional Circumstances Refund requests outside the Cooling-Off Period may be considered where serious and unforeseen circumstances materially prevent continued participation. Supporting documentation may be required. Decisions are made at OLI’s reasonable discretion.

10.5 Refund Processing Approved refunds will be processed via the original payment method where possible. Processing times depend on payment providers and financial institutions.

11. Fees and payment terms

11.1 All fees are payable in New Zealand Dollars (NZD).

11.2 Payment options may include full payment, buy-now-pay-later services, or approved payment plans.

11.3 After the Cooling-Off Period, users remain liable for the full Course Fees regardless of participation, progress, or completion.

11.4 Missed or dishonoured payments may result in suspension of access and referral to debt recovery in accordance with applicable law. Reasonable recovery costs may be payable.

12. Transfers, deferrals, and extensions

12.1 One course transfer may be requested within 30 days of enrolment, subject to eligibility and availability.

12.2 Deferrals or extensions may be approved at OLI’s discretion and may incur additional fees.

12.3 Transfers, deferrals, and extensions do not constitute cancellation or refund of the original agreement.

13. Completion and certification

13.1 Upon successful completion, users may receive an electronic Certificate of Achievement.

13.2 Certificates are issued only once all Course Fees are paid in full.

13.3 Certificates are not nationally recognised qualifications. They may be internationally accredited and recognised by employers at their discretion. Completion does not guarantee employment, promotion, or professional status.

14. Learning support and optional add-ons

Optional resources, add-ons, or support services may be offered from time to time. Eligibility may depend on payment status and specific offer terms.

15. Assessments and submissions

Assessments may include quizzes, written work, projects, or practical tasks. Users must submit their own work and comply with all assessment instructions and deadlines.

16. Integrity and acceptable use

Misconduct including plagiarism, collusion, misuse of content, or unauthorised assistance is prohibited and may result in assessment failure, suspension, or termination of access without refund.

17. Complaints and feedback

Feedback and complaints may be submitted via OLI’s official contact channels. All complaints will be handled fairly, consistently, and within reasonable timeframes.

18. Conduct

Users must interact respectfully with staff and other participants. Abusive, threatening, harassing, or unreasonable behaviour may result in suspension or termination of access without refund.

19. Privacy and personal information

Personal information is collected, stored, and managed in accordance with the Privacy Act 2020 (New Zealand) and OLI’s Privacy Policy.

20. Legal provisions

Nothing in these Terms limits, excludes, or modifies any rights available under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer laws.

These Terms are governed by the laws of New Zealand.

21. Acceptance of terms

By enrolling in or accessing OLI services, you confirm that you have read and accepted these Terms and Conditions; you understand the 7-day Cooling-Off Period and NZD $50 administrative fee; you accept responsibility for all fees after the Cooling-Off Period; you have suitable technology and internet access; and you understand that outcomes depend on your own effort and engagement.